Privacy Policy

At Elyxir, we are committed to protecting the personal information of our customers. As a premium fragrance house, your trust is the foundation of our relationship. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

Information We Collect

We collect both personally identifiable information (PII) and non-personal information to enhance your experience with our brand. This includes:

• Personal Information:

  • Name, address, email, phone number, and date of birth.

  • Billing and shipping information.

  • Account login credentials and preferences.

• Transactional Information:

  • Purchase history, payment method (processed securely via third-party providers), and order details.

• Usage Data:

  • IP address, device type, browser, location data, and browsing behavior via cookies and tracking technologies.

• Marketing & Communication Preferences:

  • Subscription preferences for newsletters, event invitations, or promotional communications.

 

How We Collect Your Information

We collect your personal information through the following means:

• Directly from you when you make a purchase, create an account, or contact us.

• Automatically via cookies and analytics tools when you browse our website.

• Through third-party platforms (e.g., social media) when you engage with our brand.

 

Why We Collect Your Information

We collect and use your information for the following purposes:

• To process and fulfill orders.

• To communicate with you about your purchases, account, or customer service inquiries.

• To personalize your experience, including product recommendations and tailored marketing.

• To send promotional content (only with your express or implied consent).

• To comply with legal obligations and ensure the security of our services.

• To improve our website, services, and offerings.

We only collect information necessary for the identified purposes and limit use to what is appropriate and reasonable.

 

Consent and Your Privacy Choices

By providing personal information to us, you consent to its collection, use, and disclosure in accordance with this Privacy Policy. Your consent can be express (e.g., signing up for our newsletter) or implied (e.g., placing an order online).

You have the right to withdraw your consent at any time, subject to legal or contractual restrictions. To update preferences or withdraw consent, please contact us at [Insert Email Address].

 

Sharing of Your Information

We do not sell or rent your personal information. We may disclose it only in the following limited cases:

• To trusted service providers (e.g., payment processors, shipping companies, email marketing platforms) who help us operate our business and are contractually bound to protect your data.

• To legal or regulatory authorities if required by law or to protect our legal rights.

• In a business transaction (e.g., merger or acquisition), where your data may be shared with a successor entity under strict confidentiality.

 

Your Rights Under Canadian Privacy Law

Under PIPEDA, you have the right to:

• Access your personal information.

• Request corrections to inaccurate or incomplete information.

• Withdraw your consent to processing your data (subject to legal limitations).

• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights are not being respected.

To exercise these rights, contact us at:

elyxir.ca@gmail.com
Phone: [Insert Number]

We will respond to requests within a reasonable time and at minimal or no cost.

 

Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we discover that a child has provided us with personal information without parental consent, we will delete it promptly.

 

Cookies and Online Tracking

We use cookies and similar technologies to:

• Remember your preferences.

• Analyze website traffic and improve performance.

• Offer personalized product recommendations and advertising.

You may disable cookies through your browser settings; however, this may affect the functionality of our website.

For more details, see our [Cookie Policy].

 

How We Protect Your Information

We take reasonable organizational, technical, and physical security measures to protect your personal data from loss, theft, misuse, or unauthorized access. These include encryption, secure servers, and access controls.

However, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and to protect your personal devices.

 

International Transfers

Your information may be stored or processed outside of Canada, including in the United States or other jurisdictions with different data protection laws. In such cases, we ensure that appropriate safeguards are in place to protect your data, including contractual protections with third parties.

 

Retention of Your Information

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to meet legal requirements. Once no longer required, the data is securely destroyed or anonymized.

 

Updates to This Privacy Policy

We may revise this policy periodically to reflect changes in our practices or legal obligations. Updated policies will be posted on this page with the new effective date. Please review it periodically.

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Contact Us

For questions, requests, or concerns regarding your privacy, please contact:
Email: elyxir.ca@gmail.com
Phone: [Insert Contact Number]
Mail: [Insert Business Address in Canada]